Product: Speedconnect Technical Support Clear all filters (0 of 13 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Speedconnect - No after hours tech support?

Internents been out since Friday night and no tech support until Monday.Maybe Monday I’ll just call a different provider instead! Wtf
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Speedconnect Technical Support
#1349982
Living in Arizona in a rural area Speedconnect (priorly Commspeed) was my only choice for internet until recently. The service was always mediocre but the tech support was good until Speedconnect bought out Commspeed. These are my complaints 1. Speedconnect never ever...
Read more
Product
Speedconnect Technical Support
#1343451
Show

Speedconnect - What happened?

Had speedconnect for many years. Tech support was local and friendly and available. Now my Internet is out on a Sunday, and I discover they no longer have after hours tech support? What's up with that? Are we back in the dial up days? No longer a happy customer!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Speedconnect Technical Support
#1333747
How can an ISP not provide after hours Tech Support? In a world that uses IT for everything, you would think an ISP would want to make sure their customers stay connected. Today is Saturday and I have had no service since 9 pm Friday. Do you think this company cares?...
Read more
1.0
Product
Speedconnect Technical Support
#1303488
Show

Speedconnect - Can't talk to a live person

I was haveing an issue with Internet o er the weekend and I could not talk to anyone. So now i have to wait the whole weekend to do homework, watch tv, and put in grades. This really sucks.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Speedconnect Technical Support
#1260304
Now they have closed our local office and you can not get ahold of them when you have a problem with your service at 1am. I work nights so on my nights off I use the internet and if it does not work I should be able to get ahold of someone still you would think. Not...
Read more
Anonymous
James A Ledtke

No internet service again!!!! last weekend the same thing!!! Called during the week 3 times ,had a wait of greater then 20 min. each time. no help on weekends!!!!!!!!! I'm get...

2.6
Product
Speedconnect Technical Support
#1232674
We were with Commspeed before Speedconnect took them over. Commspeed customer service was kind and focused. We have had slow and erratic internet from day one with Speedconnect. They even sent a tech that put the unit on the roof. It was fantastic for about a month,...
Read more
Product
Speedconnect Technical Support
#1219870
Show

Speedconnect - Poor service and no show

The service is bad. They dont show up for appointments. They lie and say they contacted about rescheduling. The manager Chris does nothing but pacify people. I have missed several days of work waiting for no show technicians.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
Warranty
Website
Product
Speedconnect Technical Support
#1164879
Been customer for seven years, every year goes by and they treat you worse. Hardly keep a connection anymore and email three too four times a week and no response. You call support and they say, made some adjustments and everything looks good. Would call everyday if I...
Read more
1.0
Product
Speedconnect Technical Support
#1155034
Most recently, in addition to terrible internet service I have dealt with horrendous customer service. Payment made in late August for September was cashed but Speed Connect states that it wasn't deposited into their account--EVEN AFTER PROVIDING A COPY OF THE...
Read more
Anonymous
Anonymous

Contact the Michigan Attorney General office and file a consumer complaint.

1.0
Product
Speedconnect Technical Support
#1120044