They were quick to sign me up and collect my money, when I called in to complain that the service didn't work in the evening hours they told me that they were going to upgrade the equipment in the next few months, I waited then called in again and they said the did not know when it will be upgraded, I canceled and they charged me a service fee of 150.00...Not handled well in my opinion...I think they should refund my service fee and not sign up any new customers until they can offer reliable service. I do not recommend using this company for internet service.
Product or Service Mentioned: Speedconnect Internet Plan.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $300.
Preferred solution: Full refund.