Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

They were quick to sign me up and collect my money, when I called in to complain that the service didn't work in the evening hours they told me that they were going to upgrade the equipment in the next few months, I waited then called in again and they said the did not know when it will be upgraded, I canceled and they charged me a service fee of 150.00...Not handled well in my opinion...I think they should refund my service fee and not sign up any new customers until they can offer reliable service. I do not recommend using this company for internet service.

Product or Service Mentioned: Speedconnect Internet Plan.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $300.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 02, 2017.
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