They said to have patience,for a few more months while they was setting up a much faster & better service in our area.They never told you that your microsoft down loads of up dates was going to be metered what was $48.85 on auto pay was charged for march 1st was...Read more
Service is not reliable & it goes down extremely often or is terribly slow on a daily basis. This affects our business badly. When we try to get in touch with Speed Connect it is nearly impossible to talk to a person. We receive subpar services yet pay regular price...Read more
I had no internet connection again today. Yesterday, I spent 35 minutes on hold waiting for an agent. Finally got connected. Today, down again and waited another 40 minutes to get an agent, and she told me the towers were all full, and that it would automatically come...Read more
This is the most dishonest company ever! 4 months with maybe 2weeks of service. Kept being told we will make it right when we get you up and running again. They allowed me 1 Month credit than started billing again with no service.Called refused to credit any more back....Read more
SpeedConnect - Terrible Customer Service
Since I have moved to the Saginaw area it has been a nightmare. I had the services come out and they told me the reason my service was slow and buffering was due to my computer and tv being outdated. We have delt with this for months until I got tax money to upgrade myh router, tv and computer. Guess what I calledd speed connect and nothing has changed.
Speed *** t drops service average every 10-14 days. I have had SpeedConnect for a few months and am sick of it. Going bye bye as soon as possible As an example , just in February SO FAR: Last week down for maintainece ( canned mesage said 1 hr) that lasted all...Read more
SpeedConnect - Empty promises
Internet goes down frequently. High latency. Was promised an upgrade and it's not for several months I'm told. Good tech service but it's not worth the cost. Don't even plan on getting this if you're planning on gaming...
I was with them for 2 years. they told me I would get 12mbps speed the most I ever got was 3 and that was rare avg was about 1.8mbps when the service wasn't down and it was down more then up. I finally made a complaint with the FCC after I did that Speedconnect shut me...Read more
Nov 1, 2017 I lost internet service, apparently their towers were down. They told me they would credit my account for days I went without service. A week later I called an said I still don't have service. They scheduled a technician to come out 2 weeks later. I took a...Read more
SpeedConnect - Poor service and no show
The service is bad. They dont show up for appointments. They lie and say they contacted about rescheduling. The manager Chris does nothing but pacify people. I have missed several days of work waiting for no show technicians.
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