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Speedconnect - Awful company

Tech support M-F 9-5ish. Internet down nearly every day for at least a few hours. Always outside of those hours. Now been down for 3 days (since it went down on a friday) called their tech support, 4th caller in line, 20minutes later still 4th in line. Hang up, call back a few hours later, now im 24th in line. No way to resolve issues. Hope they go out of business
1.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I liked
  • Price
I didn't like
  • Service quality or customer service
  • Internet service
  • Pretty much everything
#1265964
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Speedconnect - Service down

Service has been down most of the day. It's really annoying. I better get a credit for this day since I haven't been able to do anything at all with the internet today. Wtf
#1261278
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Speedconnect - Is it speed connect or me?

Is their service out in humboldt, az or is it just me somehow? I can't find out cuz there is noone to call OR answer.
3.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1260493
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Speedconnect - Frequently down and no customer service

When the internet service goods down on weekends it stays down. They don't work weekends. Arizona has frequent down time with this service. When my contact is expired, I'm done with Speed Connect. They company was bought out about a year ago and the service went down hill.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1260466
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Speedconnect - Can't talk to a live person

I was haveing an issue with Internet o er the weekend and I could not talk to anyone. So now i have to wait the whole weekend to do homework, watch tv, and put in grades. This really sucks.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1260304
Service goes down like 50-60 times a day.. you cant talk to anyone after certain hours or the weekend. When the service is up and running its very slow.. i asked to cancel my service 3 months ago still getting a bill saying i owe since the month i cancelled.... dont do...
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Anonymous
Anonymous

You need to also leave a google review! Everyone needs to know that this company is not living up to their end of the agreement.I hope you are not still in a contract, if you ...

1.0
#1255670
I frequently do not have internet service on the weekends and Speedconnect does not provide any customer service on weekends either. I send emails on Saturdays and Sundays because that is the only way I can communicate with them on weekends. They don't reply,...
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SpeedConnectCares
SpeedConnectCares
Speedconnect Verified Representative

Hello I am a representative with Speedconnect and I am sorry to hear that you are have issues with your service. I would love to help you. Please call me and we will see what ...

Anonymous
Anonymous

You need to also leave a google review! Everyone needs to know that this company is not living up to their end of the agreement.I hope you are not still in a contract, if you ...

1.2
#1254451
Our internet goes down 30+ times a day for the last 7 weeks, called customer service twice and they are upgrading soon for better service at additional charge, but for now they dont know why our service is dropping all the time and he said a tech is driving around our...
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Anonymous
Anonymous

You need to also leave a google review! Everyone needs to know that this company is not living up to their end of the agreement.I hope you are not still in a contract, if you ...

2.4
I didn't like
  • Service drops many times per hour for last 7 weeks
#1254397
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Speedconnect - Internet not working

My internet is not working and its Sunday so i got no help.
#1249362
How can it work great then just crap out all the time? This is becoming more and more frequent. Service works great until it just completely shuts off making you have to restart everything super super frustrating. Have had paid extra money to have techs come out to the...
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2.1
#1249107