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SpeedConnect - Not a good ISP
Alright, so since we are in an area where we can't get "great" internet, we had to settle with speed-connect. And as others say, it's more like lag-connect. We barely get connectivity as it is and when we do, it's extremely slow. Our neighbors down the street have no...
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1.9
I liked
  • I had internet connect that barely worked
  • Idea of high speed internet
  • Okay customer service
I didn't like
  • Online gaming under isp
  • Charges
  • Promised high speed but delivered very slow speed
#1034143
After two months of awful internet, with speeds dipping down as low as 74Kbps and mostly in the 1 to 2 Mbps, far from the 10Mbps I pay for, I finally changed companies. I called to cancel service today (April 11th) and was told it can't be cancelled until May 1st and...
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#1032825
Speedconnect provides slow internet speeds making online gaming a pain, the salesman promised a consistent 5-8 mbps even though I'm paying for the 15 mbps which is $59.95 a month on the 24 month contract. I did a detailed network statistics on xbox one before I wrote...
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2.1
I liked
  • Polite
I didn't like
  • Online gaming under isp
  • Internet service
#1024394

SpeedConnect - Promises promises

SpeedConnect
#1103290
Internet down again after being told that their upgrading the equipment. This has been going on for more than a year. This time we have to wait 2 weeks for repair service to come out. Cancelled service, wished I would have done it sooner. Don't waste your time or money.
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SpeedConnect - Horrible!!!

SpeedConnect
#1092642
1.0
Details
I've had NOTHING but problems with this company. I've been hearing for 2 years that the equipment on our water tower will be replace in a few months. I honestly believe they have no plans to update anything.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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SpeedConnect - Worst Ever!!!

SpeedConnect
#1081923
1.0
Details
Internet is always out! I pay for service that I am able to use maybe 30% of the time. I am a medical student and can't even submit assignments without being kick off. I have called customer service many times and each time I'm told something different! Complete waste of money and internet sucks!!
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Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

SpeedConnect - Terrible internet service...

SpeedConnect
#1077298
1.4
Details
From buffering constantly to kicking me off in the middle of movies and games. At night during free hours, you can never get on the internet. Their service sucks
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I have had speed connect since Sept 2016 & they are far worse then Dishnet. Customer service Is worse then DishNet. I asked to get a contact for the Legal department due to the Installers cutting my Dishnet cable Into my home. I asked to have a refund on my account...
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#996312
Our service used to be with Swift Wireless, and was good until they were bought out by Comm-Speed, who are now known as Speed Connect. Service has been mostly reliable (though we had a prolonged outage a couple weeks ago) but has gotten progressively slower. At times...
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#977731
SpeedConnect should be renamed "NoConnect". My internet has been down for4 days because of their system issues. When I try to get a live customer service rep I get put on hold because there are about 20 callers in front of me. The one time I waited the 25 minutes and...
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2.0
#977351
Speeds are so slow, like dial-up or worse at times. Often speed is so slow that most web sites time out before they can load. When you call in to complain about the speed they act like you are the only one to ever complain about the speed. What a joke. Finally one...
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Anonymous
Anonymous

Yes, I am in Prescott Valley too. Tested the (lack of) speed on Speed Connect service a short while ago - it was .17mbps - ridiculously slow. What a horrible company. Haven't ...

1.6
I didn't like
  • Promised high speed but delivered very slow speed
#970840
Wow! Absolutely awful. Antiquated modem and router while all (decent) other companies have the all-in-one tower. Terrible customer service and tech support. I can see the tower from my house - unobstructed - but the signal is pathetically weak. Can't even power Netflix...
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North Liberty, Iowa
#962050
I've had over 12 calls in over the past few months to get shoddy service fixed, and they can never take care of the problem. I've requested refunds for months where they have left me out of service for days on end to no avail. The representative and technicians are...
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1.0
#958610
This is the worst internet service available. They have live chat option on their website for support. It's actually an email. They don't even know the difference between the two or what live chat means? I've sent 5 or 6 emails and never a reply or concern from...
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Anonymous
Anonymous

Dell Rapids, SD. Same thing. I am changing back to Golden West next week. No service for two days now, and no service a few days before that. I will pay more for Golden We...

#954608