I contacted SpeedConnect to cancel my service because we are moving. The billing department asked if I was interested in transferring my service to my new location. As soon I told them 'No Thanks' because we were dissatisfied with the poor service, that is when the...Read more
Great Falls, Montana Province
I moved to a new location in August of 2017 and requested the company transfer my services to the new address. Despite several calls the agent continued to tell me that service was not available or that they would have to disconnect the service that was already there....Read more
SpeedConnect - Worse than worse
The service is deplorable. It disconnects more than it connects. The customer service line is always busy. And by the long shot that they do answer they never fix the problem. They closed the local office and the tech support is no longer 24/7 ,but they still claim it is on their site. If I didn't have the early cancellation charge on my contract I would cancel them. SUCKY service.
The service was great for the first year. Then went down hill fast over that. Then contract time came and it worked great up untill I signed up on a new contract. Then it turned for the worst.had to keep calling and all they would do is reset the systyme. Speed was 1.5...Read more
The service has been going in and out for hours every day and once it was out for a couple days straight. When I emailed and said that we need to be reimbursed I got a sarcastic reply from a person named Elizabeth saying that they were selling the business, not giving...Read more
SpeedConnect - Worst service ever!!
I am forever unable to connect to the internet. Now my connection is down and I am unable to get into contact with technical support. This company is horrible!!
Should have known from the start. Paid up to 1st billing cycle when signed up. Then, I believe, they back dated my service 2 weeks and charged again. Took 5 months and multiple technicians at office and to door to get OK service (for the 1 year promotional rate). Still...Read more
SpeedConnect - Horrible
It's about as fast as the old school dial-up but bandwidth is even less reliable. Our's is down more than its runs. We can't find another provider fast enough!!
Service is down more than up and running. I pay for a service that is a waste of money. An associate contacted me about their recent "maintenance outage" and was informed I could get the latest and greatest internet from them that is almost 2x's what I pay now. NO...Read more
- Okay customer service
I didn't like
- Internet service
- Poor or no service
SpeedConnect - Very bad signal
Our internet is down more than it's running! We call almost everyday and always #30 in line and average wait time is 35 minutes. Now we just found out they closed permanently office in our area. Really?!?! This is what we get for being faithful customers?
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