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The tech support is nice on the phone, but that doesn't do much about them having the worst Internet service I've ever had. It's getting worst by the day. Use to be I could get through on the phone within a couple minutes to get my issues resolved which by the way is...
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2.1
I liked
  • Customer service
I didn't like
  • Internet service
#1140060
Because we pay for unlimited high speed access and get maybe a couple weeks of sporadic access. I've never, ever experienced such horrible connection..ever. I would be better off sending smoke signals out quite honestly...I'd be more confident that they would reach the...
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I liked
  • Customer service reps
I didn't like
  • Promised high speed but delivered very slow speed
#1135938
I got the $29.95 promotional deal. Was pro rated $27 for 11 days....that doesn't make any sense. If I'm charged $29.95 for a whole month, why am I paying $27 for just 11 days of service. Was told I would be reimbursed in 3-5 business days after they came to pick the...
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1.7
#1121388

SpeedConnect - Worst billing experience of my life.

SpeedConnect
#1123200
They overcharged me and it was a living *** to get it straight. The manager did not have the decency to return my calls to settle the matter. Very unprofessional. I Do Not recommend this company...
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SpeedConnect - Never...never

SpeedConnect
#1122072
1.0
Details
I had such bad service for two years...paid 100 dollars a month for headache after headache...speed was so slow...downloads took over 24 hours....could never record anything off of satelite because speed was so low...never never pick speed connect for a provider even if they r the only providers in town
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
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SpeedConnect sucks

SpeedConnect
#1113808
1.0
Details
Service sucks in five words.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

SpeedConnect - Tower down

SpeedConnect
#1111491
1.0
Details
3 weeks ago tower was down for a week.my brother lives 1 mile away tells me its back on.yet mine is not working.its been two weeks,still no intenet.yup im told we r a priorty.it will be fixed by friday.well its friday 5:30 pm.not fixed yet.where the *** is the tech guy at that supposed to be here.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I have been a customer of 1st Commspeed, and now, Speedconnect. About once a week or so service goes down and I have to email for help. Then, just recently, they said service was down for emergency service in my area and it would be up the next day. The next day I...
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#1121287
SpeedConnect - Experience was awful
Never got the speeds they advertised. Internet was barely useable most days, I was payin for an unlimited plan but if I was able to connect one day out of the month they said "you used some internet so you have to pay us" when I did the math and explained to them that...
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1.3
#1120222
Like other reviewers I have dealt with unstable service. Like, dropping completely nearly every day. I work from home and this causes serious issues. Most recently, in addition to terrible internet service I have dealt with horrendous customer service. Payment made in...
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Anonymous
Anonymous

Contact the Michigan Attorney General office and file a consumer complaint.

1.0
#1120044
The only thing speed connect has proven consisten at is an unstable more often than not unusable internet service. I have spent more hours on the phone addressing this issue or that issue to have it never resolved. I have had the unfortunate experience of being...
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1.6
#1112248
They were quick to sign me up and collect my money, when I called in to complain that the service didn't work in the evening hours they told me that they were going to upgrade the equipment in the next few months, I waited then called in again and they said the did not...
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here is what you get SPEED CONNECT CONSUMER COMPLAINTS Sandra Potter·Tuesday, December 27, 2016 Speed Connect is advertising and charging for one level of service, but actually providing considerably less in return. Around June, 2016 they implemented “capping” data on...
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#1107824
Save yourself a lot of trouble and do not sign up for SpeedConnect. The service is lousy at best and they will try to extort money from you for equipment. Internet was spotty on again, off again. Had to continually reset the equipment provided. They blamed it on my...
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Anonymous
Anonymous

As soon as my contract is up I am switching back to AT&T for my internet service. They constantly change prices, late fees are doubled and every single day before I start home...

#1104934