The tech support is nice on the phone, but that doesn't do much about them having the worst Internet service I've ever had. It's getting worst by the day. Use to be I could get through on the phone within a couple minutes to get my issues resolved which by the way is...Read more
- Customer service
I didn't like
- Internet service
Because we pay for unlimited high speed access and get maybe a couple weeks of sporadic access. I've never, ever experienced such horrible connection..ever. I would be better off sending smoke signals out quite honestly...I'd be more confident that they would reach the...Read more
- Customer service reps
I didn't like
- Promised high speed but delivered very slow speed
I got the $29.95 promotional deal. Was pro rated $27 for 11 days....that doesn't make any sense. If I'm charged $29.95 for a whole month, why am I paying $27 for just 11 days of service. Was told I would be reimbursed in 3-5 business days after they came to pick the...Read more
SpeedConnect - Worst billing experience of my life.
They overcharged me and it was a living *** to get it straight. The manager did not have the decency to return my calls to settle the matter. Very unprofessional. I Do Not recommend this company...
SpeedConnect - Never...never
I had such bad service for two years...paid 100 dollars a month for headache after headache...speed was so slow...downloads took over 24 hours....could never record anything off of satelite because speed was so low...never never pick speed connect for a provider even if they r the only providers in town
Service sucks in five words.
SpeedConnect - Tower down
3 weeks ago tower was down for a week.my brother lives 1 mile away tells me its back on.yet mine is not working.its been two weeks,still no intenet.yup im told we r a priorty.it will be fixed by friday.well its friday 5:30 pm.not fixed yet.where the *** is the tech guy at that supposed to be here.
I have been a customer of 1st Commspeed, and now, Speedconnect. About once a week or so service goes down and I have to email for help. Then, just recently, they said service was down for emergency service in my area and it would be up the next day. The next day I...Read more
Never got the speeds they advertised. Internet was barely useable most days, I was payin for an unlimited plan but if I was able to connect one day out of the month they said "you used some internet so you have to pay us" when I did the math and explained to them that...Read more
Like other reviewers I have dealt with unstable service. Like, dropping completely nearly every day. I work from home and this causes serious issues. Most recently, in addition to terrible internet service I have dealt with horrendous customer service. Payment made in...Read more
The only thing speed connect has proven consisten at is an unstable more often than not unusable internet service. I have spent more hours on the phone addressing this issue or that issue to have it never resolved. I have had the unfortunate experience of being...Read more
They were quick to sign me up and collect my money, when I called in to complain that the service didn't work in the evening hours they told me that they were going to upgrade the equipment in the next few months, I waited then called in again and they said the did not...Read more
here is what you get SPEED CONNECT CONSUMER COMPLAINTS Sandra Potter·Tuesday, December 27, 2016 Speed Connect is advertising and charging for one level of service, but actually providing considerably less in return. Around June, 2016 they implemented “capping” data on...Read more
Save yourself a lot of trouble and do not sign up for SpeedConnect. The service is lousy at best and they will try to extort money from you for equipment. Internet was spotty on again, off again. Had to continually reset the equipment provided. They blamed it on my...Read more
Do you have something to say about SpeedConnect? What happened? What can we help you with?