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I call in to get help. The guy (Ben) has me do a bunch of stuff (nothing works) then types awhile, barely speaking to me. Then he comes back on and says "there's a network problem in your area that we will be investigating". I ask if I'm going to get a call back when...
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1.4
#1082787
We had comm speed and they were actually ok, then speed connect took over and it is so bad!! we only have internet oh maybe 10 to 15% of the time, I have called them and called them! I get a different answer with each tech person. So frustrated, ! I spoke with one rep...
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#1076394
I live in the Williams/Flagstaff Arizona area. Speedconnect purchased a local provider a few years ago promising to increase capacity. In our rural area there are few options for internet service. Service has deteriorated to the point of infinity. We have had NO...
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1.4
I didn't like
  • Poor or no service
#1070974

SpeedConnect - Never...never

SpeedConnect
#1122072
1.0
Details
I had such bad service for two years...paid 100 dollars a month for headache after headache...speed was so slow...downloads took over 24 hours....could never record anything off of satelite because speed was so low...never never pick speed connect for a provider even if they r the only providers in town
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SpeedConnect sucks

SpeedConnect
#1113808
1.0
Details
Service sucks in five words.
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SpeedConnect - Tower down

SpeedConnect
#1111491
1.0
Details
3 weeks ago tower was down for a week.my brother lives 1 mile away tells me its back on.yet mine is not working.its been two weeks,still no intenet.yup im told we r a priorty.it will be fixed by friday.well its friday 5:30 pm.not fixed yet.where the *** is the tech guy at that supposed to be here.
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Style and Design
Value for money
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SpeedConnect - Loyalty Doesn't Matter

SpeedConnect
#1110564
We have been a customer since Speedconnect was Speednet. Customer service is shameful. They lie to customers and it is obvious that a customers business or security doesn't matter. Will no longer recommend to anyone!
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Last 2 yrs like clockwork. Net goes down for a minute or hours. Call sp to check on status system almost always up and running. I have counted loss of signal as many as 37 times in 2 hrs. Have talked to sp some people really try and help others don't even bother. Sp...
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#1069475
I've been on this service for more than 15 years and it's always been the pits for reliability. When it was commspeed, we were constantly promised better equipment would be installed to enhance the reliability and speed...yeah, right, nothing ever materialized. Now...
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Anonymous
Chris K

Thank you for your comments and honestly and I am sorry to hear about your issues and apologize for any inconvenience that we may have caused. I would like to discuss your co...

1.0
I didn't like
  • Reliability - speed - customer service
#1065324
I am a senior citizen on a fixed income and usually mail my bill payments in once a month for all my services when I receive my SS check. The only company who ever has problems receiving my payment on time is Speedconnect. For some strange reason, they claim they...
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Anonymous
Chris K

Thank you for your post and I apologize for your experience. I would like to speak with you about your situation.If you can call 989-652-9088 and ask for Chris K or send me a...

1.0
I didn't like
  • Poor customer service and practices
#1062012
I NEVER have wifi. I have to call pretty much every other day to TRY to get service back, and that only because I'm tired of calling them EVERY day. They send people out to try to figure out why I dont get wifi and they straight up tell me that they cannot figure out...
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Anonymous
Welcome to the club

I've been a customer for 15 years and had horrible service for 15 years. I've called their local account manager at least twice and emailed about 3-4 times with not a single r...

1.0
I didn't like
  • No service
  • Poor or no service
  • Promised high speed but delivered very slow speed
#1053455
I had speedconnect installed yesterday by a very kind gentleman who was profressional as was my sales agent however ever since I have had the service I can't stay connected for more than a fee moments without losing connection. Speedconnect cannot be used on more than...
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I liked
  • Polite
I didn't like
  • Poor or no service
  • Service
  • Promised high speed but delivered very slow speed
#1053010
My signature was electronically forged on a contract I never signed and now I cannot cancel with out a huge fee...i have had internet with speed connect since February, it's now May...and I'm lucky to have used it a week with no problems.I have had techs not show up,...
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1.0
#1043521
We live in the Michigan thumb and have 3 different speedconnect towers all app. 4 miles from us. Here we have very limited ISP options, speedconnect was only option that offered over 5 mbps. We would have been better off sticking with old ISP of 2 mbps, for $22 a mnth...
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Anonymous
Jessie

My signature was electronically forged on a contract I never signed and now I cannot cancel with out a huge fee...i have had internet with speed connect since February, it's ...

#1034662