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We have been with this company for years and in a nutshell, we didn't have internet more than we had it. And when it did work, it was spotty at best. After 2 1/2 years of hearing "We will be putting new equipment in your area in 3 to 6 months and making it LTE" I've...
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1.0
#1092991
I connect to the Bill Williams Mountain tower in Williams, AZ. SpeedConnect reliability is horrible. Telephone tech support is lack luster. Many of those customer service representatives are simply not well trained. I would leave them in an instant if I had another ISP...
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#1084284
I call in to get help. The guy (Ben) has me do a bunch of stuff (nothing works) then types awhile, barely speaking to me. Then he comes back on and says "there's a network problem in your area that we will be investigating". I ask if I'm going to get a call back when...
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1.4
#1082787

SpeedConnect - Promises promises

SpeedConnect
#1103290
Internet down again after being told that their upgrading the equipment. This has been going on for more than a year. This time we have to wait 2 weeks for repair service to come out. Cancelled service, wished I would have done it sooner. Don't waste your time or money.
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SpeedConnect - Horrible!!!

SpeedConnect
#1092642
1.0
Details
I've had NOTHING but problems with this company. I've been hearing for 2 years that the equipment on our water tower will be replace in a few months. I honestly believe they have no plans to update anything.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

SpeedConnect - Worst Ever!!!

SpeedConnect
#1081923
1.0
Details
Internet is always out! I pay for service that I am able to use maybe 30% of the time. I am a medical student and can't even submit assignments without being kick off. I have called customer service many times and each time I'm told something different! Complete waste of money and internet sucks!!
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Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

SpeedConnect - Terrible internet service...

SpeedConnect
#1077298
1.4
Details
From buffering constantly to kicking me off in the middle of movies and games. At night during free hours, you can never get on the internet. Their service sucks
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
We had comm speed and they were actually ok, then speed connect took over and it is so bad!! we only have internet oh maybe 10 to 15% of the time, I have called them and called them! I get a different answer with each tech person. So frustrated, ! I spoke with one rep...
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#1076394
I live in the Williams/Flagstaff Arizona area. Speedconnect purchased a local provider a few years ago promising to increase capacity. In our rural area there are few options for internet service. Service has deteriorated to the point of infinity. We have had NO...
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1.4
I didn't like
  • Poor or no service
#1070974
Last 2 yrs like clockwork. Net goes down for a minute or hours. Call sp to check on status system almost always up and running. I have counted loss of signal as many as 37 times in 2 hrs. Have talked to sp some people really try and help others don't even bother. Sp...
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#1069475
I've been on this service for more than 15 years and it's always been the pits for reliability. When it was commspeed, we were constantly promised better equipment would be installed to enhance the reliability and speed...yeah, right, nothing ever materialized. Now...
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Anonymous
Chris K

Thank you for your comments and honestly and I am sorry to hear about your issues and apologize for any inconvenience that we may have caused. I would like to discuss your co...

1.0
I didn't like
  • Reliability - speed - customer service
#1065324
I am a senior citizen on a fixed income and usually mail my bill payments in once a month for all my services when I receive my SS check. The only company who ever has problems receiving my payment on time is Speedconnect. For some strange reason, they claim they...
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Anonymous
Chris K

Thank you for your post and I apologize for your experience. I would like to speak with you about your situation.If you can call 989-652-9088 and ask for Chris K or send me a...

1.0
I didn't like
  • Poor customer service and practices
#1062012
I NEVER have wifi. I have to call pretty much every other day to TRY to get service back, and that only because I'm tired of calling them EVERY day. They send people out to try to figure out why I dont get wifi and they straight up tell me that they cannot figure out...
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Anonymous
Welcome to the club

I've been a customer for 15 years and had horrible service for 15 years. I've called their local account manager at least twice and emailed about 3-4 times with not a single r...

1.0
I didn't like
  • Speed
  • Poor or no service
  • Service
#1053455
I had speedconnect installed yesterday by a very kind gentleman who was profressional as was my sales agent however ever since I have had the service I can't stay connected for more than a fee moments without losing connection. Speedconnect cannot be used on more than...
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I liked
  • Polite
I didn't like
  • Promised high speed but delivered very slow speed
  • Poor or no service
  • Service
#1053010