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Nov 1, 2017 I lost internet service, apparently their towers were down. They told me they would credit my account for days I went without service. A week later I called an said I still don't have service. They scheduled a technician to come out 2 weeks later. I took a...
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2.6
#1167453
I've been on the phone with them, over and over. I've rebooted my router at their suggestion, over and over. I've paid my bill to them, over and over, for a delivered product that wasn't even CLOSE to what was advertised. Over and over. Their response...? "Well, it's...
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1.3
I didn't like
  • Pretty much everything
#1161668
SkyWeb just kept lying to me saying they were going to fix it. Then I went to another company and they were just as slow as SkyWeb. I will never go with skyWeb again they really bad. Then they try to charge you more at Skyweb then they agreed too. The sales guy came to...
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4.0
I liked
  • It is great service
#1157302

SpeedConnect - Poor service and no show

SpeedConnect
#1164879
1.0
Details
The service is bad. They dont show up for appointments. They lie and say they contacted about rescheduling. The manager Chris does nothing but pacify people. I have missed several days of work waiting for no show technicians.
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SpeedConnect - POS company

SpeedConnect
#1154806
1.0
Details
Screw this provider. Cant connect for more than a minute before it cuts out for hours at a time. Im sumping this piece of *** service and aint payong them ***. *** you!!!
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

SpeedConnect - Installer never showed up

SpeedConnect
#1133860
I had a appointment set up for installer to set our internet up yesterday between noon and three.Installer never showed up and never called.I called 7 times and customer service said they can’t find the installer.We never got a call back and never got installed when we canceled our plans to sit around the house for them!Horrible company!
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SpeedConnect - Taken advantage of

SpeedConnect
#1124036
1.0
Details
Ive been going through a nightmare since may 2017 has anyone else hired a attorney? Ihave
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
For the month of December 2017 the SpeedConnect system has been down at least four times in the Prescott Valley, AZ and surrounding communities. I am on their basic plan and have been charged for 8GB over my 10 GB system. They claim it is my computer?...being hacked?...
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2.0
#1155883
Been customer for seven years, every year goes by and they treat you worse. Hardly keep a connection anymore and email three too four times a week and no response. You call support and they say, made some adjustments and everything looks good. Would call everyday if I...
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1.0
#1155034
Emailed to cancel account, they did but keep billing me because they said I didn't call them back when they called. Didn't live there any longer, that's why I canceled. It was on auto-pay with my cc and they stopped billing so, stupid me I thought it was taken care of....
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2.0
#1149712
It always be buffering when scrolling on facebook... hard to view a video on FB cuse of the slow buffering. Some times i scroll onto a video and it has a frost look to it , then it will pop back in normal view....the picture will be ok ,but it will...
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#1149183

Won't even bother making this review professional because I have to get straight to the point, Speedconnect *** sucks. Only way they can make money is by being the only one in the area, hence a monopoly in small towns. *** ***, Charter needs to expand their ***....
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1.0
#1144428

CANT BEGIN TO TELL YOU THE HEARTACHE! THESE PEOPLE REEK AND AS OF RIGHT NOW THE ONLY REASON IM WITH THEM IS I TRULY DONT HAVE ANOTHER CHOICE! THEY DONT EVEN SPEAK THE TRUTH WHEN YOU DO TALK TO A PERSON.THEY ABSOLEUTLY WONT TELL YOU TRUE TIMES OR WHY OUTAGES HAPPENED,...
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#1142721

Contact SpeedConnect

Mailing Address:
SpeedConnect
455 North Main Street Frankenmuth, MI 48734 2222 E. 53rd Street Suite #5 Davenport, IA 52807
Frankenmuth, MI 48734
Phone:
(866) 297-2900
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We have had speed connect for a few years now, much to my chagrin. They are the only provider that reaches us right now. I have to restart my modem and router so many times I don't even know how to begin to explain. Customer service tries their best, but they are...
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1.0
I didn't like
  • Internet service
  • Internet speed
  • No service poor service
#1141854