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I've been on this service for more than 15 years and it's always been the pits for reliability. When it was commspeed, we were constantly promised better equipment would be installed to enhance the reliability and speed...yeah, right, nothing ever materialized. Now...
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1.0
I didn't like
  • Reliability - speed - customer service
#1065324
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I am a senior citizen on a fixed income and usually mail my bill payments in once a month for all my services when I receive my SS check. The only company who ever has problems receiving my payment on time is Speedconnect. For some strange reason, they claim they...
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Anonymous
Chris K

Thank you for your post and I apologize for your experience. I would like to speak with you about your situation.If you can call 989-652-9088 and ask for Chris K or send me a...

1.0
I didn't like
  • Poor customer service and practices
#1062012
Reply to reviews
I NEVER have wifi. I have to call pretty much every other day to TRY to get service back, and that only because I'm tired of calling them EVERY day. They send people out to try to figure out why I dont get wifi and they straight up tell me that they cannot figure out...
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Anonymous
Welcome to the club

I've been a customer for 15 years and had horrible service for 15 years. I've called their local account manager at least twice and emailed about 3-4 times with not a single r...

1.0
I didn't like
  • No service
  • Speed
  • Poor or no service
#1053455
Reply to reviews

Speedconnect - Internet only works some time.

Speedconnect
#1048269
1.1
I have a ps4 and they cant seem to figure out why i cant play online. I was able to play april2 this year to may 1 with no problems then i may 2 get call from them saying problem with signal after that phone call no more online play. Send someone out to fix and it got worse. You call and they say everything is good but there not seeing your problem or listen to what u say.
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Speedconnect Internet Service Review

Speedconnect
#1028645
1.0
I used to have speedconnect until the wifi stopped working so I call them for support and they told me I needed to pay money in order for them to help. It's their product that isn't working for their customers! Also the internet is slower than Earth's rotation. Do Not Get!
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Speedconnect Internet Service Review

Speedconnect
#1022863
1.8
We have been with this company ever since they started. As of the past 3 months our speed is slower than dialup. With a pin of 3000+. They always tell us to reboot our modem, which never works. One time, a customer service worker hung up on me when I told then what was wrong. Absolute shite
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Short Review for March 14, 2017, Pc_bad_quality

Speedconnect
#1020939
1.0
Terrible never works when I call they tell me to unplug it seriously how many times must u unplug something before you admit your service sucks
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I had speedconnect installed yesterday by a very kind gentleman who was profressional as was my sales agent however ever since I have had the service I can't stay connected for more than a fee moments without losing connection. Speedconnect cannot be used on more than...
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I liked
  • Polite
I didn't like
  • To many reasons to list here
  • Promised high speed but delivered very slow speed
  • Service
#1053010
Reply to reviews
My signature was electronically forged on a contract I never signed and now I cannot cancel with out a huge fee...i have had internet with speed connect since February, it's now May...and I'm lucky to have used it a week with no problems.I have had techs not show up,...
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1.0
#1043521
Reply to reviews
We live in the Michigan thumb and have 3 different speedconnect towers all app. 4 miles from us. Here we have very limited ISP options, speedconnect was only option that offered over 5 mbps. We would have been better off sticking with old ISP of 2 mbps, for $22 a mnth...
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Anonymous
Jessie

My signature was electronically forged on a contract I never signed and now I cannot cancel with out a huge fee...i have had internet with speed connect since February, it's ...

#1034662
Reply to reviews
Speedconnect - Not a good ISP
Alright, so since we are in an area where we can't get "great" internet, we had to settle with speed-connect. And as others say, it's more like lag-connect. We barely get connectivity as it is and when we do, it's extremely slow. Our neighbors down the street have no...
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1.9
I liked
  • Polite
  • Okay customer service
  • Idea of high speed internet
I didn't like
  • Online gaming under isp
  • Promised high speed but delivered very slow speed
  • Charges
#1034143
Reply to reviews
After two months of awful internet, with speeds dipping down as low as 74Kbps and mostly in the 1 to 2 Mbps, far from the 10Mbps I pay for, I finally changed companies. I called to cancel service today (April 11th) and was told it can't be cancelled until May 1st and...
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#1032825
Reply to reviews
Speedconnect provides slow internet speeds making online gaming a pain, the salesman promised a consistent 5-8 mbps even though I'm paying for the 15 mbps which is $59.95 a month on the 24 month contract. I did a detailed network statistics on xbox one before I wrote...
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2.1
I liked
  • Polite
I didn't like
  • Online gaming under isp
  • Internet service
#1024394
Reply to reviews
I have had speed connect since Sept 2016 & they are far worse then Dishnet. Customer service Is worse then DishNet. I asked to get a contact for the Legal department due to the Installers cutting my Dishnet cable Into my home. I asked to have a refund on my account...
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#996312
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