I got the $29.95 promotional deal. Was pro rated $27 for 11 days....that doesn't make any sense. If I'm charged $29.95 for a whole month, why am I paying $27 for just 11 days of service. Was told I would be reimbursed in 3-5 business days after they came to pick the...Read more
I have been a customer of 1st Commspeed, and now, Speedconnect. About once a week or so service goes down and I have to email for help. Then, just recently, they said service was down for emergency service in my area and it would be up the next day. The next day I...Read more
Never got the speeds they advertised. Internet was barely useable most days, I was payin for an unlimited plan but if I was able to connect one day out of the month they said "you used some internet so you have to pay us" when I did the math and explained to them that...Read more
SpeedConnect - Installer never showed up
I had a appointment set up for installer to set our internet up yesterday between noon and three.Installer never showed up and never called.I called 7 times and customer service said they can’t find the installer.We never got a call back and never got installed when we canceled our plans to sit around the house for them!Horrible company!
SpeedConnect - Installer no showed
Very upset!speed connect was suppose to install our internet yesterday in between noon and 3.They never showed up and never called.I called 7 times complaining and still installer never showed up!Horrible company!
SpeedConnect - Taken advantage of
Ive been going through a nightmare since may 2017 has anyone else hired a attorney? Ihave
SpeedConnect - Worst billing experience of my life.
They overcharged me and it was a living *** to get it straight. The manager did not have the decency to return my calls to settle the matter. Very unprofessional. I Do Not recommend this company...
Like other reviewers I have dealt with unstable service. Like, dropping completely nearly every day. I work from home and this causes serious issues. Most recently, in addition to terrible internet service I have dealt with horrendous customer service. Payment made in...Read more
The only thing speed connect has proven consisten at is an unstable more often than not unusable internet service. I have spent more hours on the phone addressing this issue or that issue to have it never resolved. I have had the unfortunate experience of being...Read more
They were quick to sign me up and collect my money, when I called in to complain that the service didn't work in the evening hours they told me that they were going to upgrade the equipment in the next few months, I waited then called in again and they said the did not...Read more
here is what you get SPEED CONNECT CONSUMER COMPLAINTS Sandra Potter·Tuesday, December 27, 2016 Speed Connect is advertising and charging for one level of service, but actually providing considerably less in return. Around June, 2016 they implemented “capping” data on...Read more
Save yourself a lot of trouble and do not sign up for SpeedConnect. The service is lousy at best and they will try to extort money from you for equipment. Internet was spotty on again, off again. Had to continually reset the equipment provided. They blamed it on my...Read more
We have been with this company for years and in a nutshell, we didn't have internet more than we had it. And when it did work, it was spotty at best. After 2 1/2 years of hearing "We will be putting new equipment in your area in 3 to 6 months and making it LTE" I've...Read more
I connect to the Bill Williams Mountain tower in Williams, AZ. SpeedConnect reliability is horrible. Telephone tech support is lack luster. Many of those customer service representatives are simply not well trained. I would leave them in an instant if I had another ISP...Read more